Manager Information and Knowledge Management | Wellington

Manager Information and Knowledge Management

Posted on 05-Oct-2018
Application Close Date: 23-Oct-2018
Information Management
Position Type:
Permanent Full Time
Job Reference:
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  • Exciting and challenging IM/KM leadership role
  • Positively influence the performance of the Office
  • Key part of a new organisational model

The Office of the Ombudsman is an independent authority that helps the community in its dealings with state sector agencies. We handle complaints, carry out investigations in regard to the administrative conduct of agencies, protect the rights of people in detention, and implement the UN Disability Convention. We provide advice, guidance and training to state sector agencies, and work to build awareness of our role in the wider community. As an organisation, we've seen considerable growth in the activities and functions we deliver, with more to come as part of an ambitious vision for the future.

From an IM/KM perspective, the work we do is different, complex and demanding. It can be highly sensitive for political privacy or national security reasons, and includes reviewing the security and intelligence agencies involved in sending, receiving and handling national/international classified information. Our staff, tools, policies and systems must therefore meet security requirements, specific PSR standards, as well our Office's own secrecy and confidentiality legislation.

With an increased use of information and knowledge, and range of new tools, systems, policies and processes to be developed, we're establishing a new, small team of specialists who will play a pivotal organisational role in building capability and capability, and in driving and enabling information and knowledge sharing, management, integrity, training, quality, integration, security and compliance – ensuring it's accessible, understandable and available to create value to our staff and to stakeholders in New Zealand and internationally. This starts with the appointment of a Manager Information and Knowledge Management to create and lead the team. This position reports to the Chief Information Officer alongside the ICT functional manager.

In this new position, you'll be responsible for our IM/KM strategies, ensuring alignment, integration and close working with owners and creators of information and knowledge to deliver optimal outcomes. You'll oversee the development and implementation of work programmes, providing management support and oversight on the prioritisation, planning and delivery of activities, and future-proofing to ensure the team is leveraged for success. Your team will include two permanent Senior Advisors for IM/KM to be recruited.

The Office has recently implemented Opentext ContentSuite and is currently working on implementing a new Case Management System using OpenText AppWorks. Familiarity in working in a modern ECM, and a case or complaints management environment would be highly valued for this position.

To be successful in this position, you will need:

  • post-graduate degree level qualification specialising in an IM/KM-related field and/or equivalent work experience;
  • significant experience as an IM/KM practitioner, contributing to strategy and leading delivery of IM/KM operations and services, preferably within the NZ public sector;
  • proven people management experience and knowledge and demonstrated ability to motivate and lead others through positive leadership;
  • sound working knowledge and understanding of relevant legislative and policy requirements;
  • ability to apply principles of good IM/KM practices to complex operational and IT environments;
  • experience of working in modern ECM/Case Management systems environment;
  • experience of managing security of sensitive and personal information and knowledge in an environment that requires high levels of confidentiality and security;
  • excellent interpersonal and relationship management skills with the ability to build credibility with a range of stakeholders;
  • strong written and oral communication skills; and
  • a track record of delivering results.

Depending on skills and experience, the salary for this position will likely range between $109,631 and $164,447.

The successful appointee will have a legal entitlement to work in New Zealand and may be required to achieve and maintain a NZ government (NZSIS) security clearance. To apply, click on the ‘Apply Now' button where you will need to register through our online career centre, complete our application form and upload your CV and cover letter. A job description for this position can also be found there.

For further information about this vacancy, please email:

Applications close 9am, Tuesday 23 October 2018.

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