Assistant Investigator CRG | Wellington
|Position Type:||Permanent Full Time|
|Attachments:|| Assistant Investigator JD.pdf (PDF, 515KB)
|Application Close Date:||28-Jan-2022|
Assistant Investigator IEAT (Permanent and Fixed Term opportunities)
Mō te Tari o te Kaitiaki Mana Tangata – About the Ombudsman
The Chief Ombudsman works with his staff to help New Zealanders in their dealings with government agencies. The focus is on handling complaints against government agencies, undertaking investigations and inspections, and encouraging good administration. The Chief Ombudsman is independent and impartial, with the goal of fairness for all.
Mō tō mātou tira – About the team
The Intake and Early Assistance team (IEAT) plays a crucial role in triaging the complaints and contacts that we receive. The team provides advice and guidance to members of the general public and ensures that people are well informed about relevant complaints processes.
Mō te tūranga - About the role
As an Assistant Investigator you can expect to:
- Take telephone inquiries and complaints from the public and prisoners on a rostered basis
- Read, assess, and respond to written inquiries and complaints
- Initiate communication with the relevant public sector agency or prison to assist with resolving the complaint (where appropriate)
Our Assistant Investigators must be able to work quickly to analyse the critical issues and produce sound advice. Exceptional people skills are essential as you will need to manage the expectations of upset or aggrieved people over the phone.
We have a number of opportunities that have come about due to internal promotions. Our Assistant Investigator role is the first step for many of our people in a rewarding and challenging career at the Office of the Ombudsman.
He kōrero mōu – About you
To be successful in this role you will have:
- A tertiary qualification in a relevant field
- Excellent verbal and written communication skills
- Excellent time management, planning and prioritising skills
- Ability to work collaboratively under pressure and deliver high quality results
- Proven ability to deal with a diverse range of internal and external stakeholders
While our ideal candidate will have some experience in a similar role, and an understanding of complaint handling and dispute analysis/resolution, we would also consider applications from graduates with some relevant public sector work experience (or similar).
Me pēhea e tono - How to apply
To apply, click on the ‘Apply Now' button where you will need to register through our online career centre, complete our application form and upload your CV and cover letter. For further information about this vacancy please email firstname.lastname@example.org.
All applicants will have a legal entitlement to work in New Zealand. Appointees will be subject to a criminal convictions check and may be required to achieve and maintain a NZ Government (NZSIS) security clearance.
It is a requirement of the Office that all new staff are fully vaccinated against Covid-19 before commencing work.
Depending on skills and experience the salary is expected to be between $60,752 to $79,940.
Applications close 28 January 2022 but appropriate candidates may be identified and interviewed before that date.