Advisor, Sector Engagement | Wellington

Job Description

Mō te Tari o te Kaitiaki Mana Tangata – About the Ombudsman

The Chief Ombudsman works with his staff to help New Zealanders in their dealings with government agencies. The focus is on handling complaints against government agencies, undertaking investigations and inspections, and encouraging good administration. The Chief Ombudsman is independent and impartial, with the goal of fairness for all.

He wā tino pai ki te hono mai ki tō mātou tari - It's a great time to join our office

Public confidence in government institutions is under pressure. The Office of the Ombudsman in a constitutionally independent role critical to the success of good administration. Demand for our services is growing and New Zealanders need us to show up in new ways and be more accessible and impactful.

We have just completed a significant organisational transformation, and we are evolving the organisation to have greater impact. This is a new way of working where kaimahi are genuinely empowered, collaboration is real, leadership is visible and values-driven, and where the people doing the work can see their input shaping the direction of the organisation.

Mō tō mātou tira – About the team

The Sector Engagement team is a new team established as part of the organisational changes. The Sector Engagement team is focussed on engaging with public sector agencies and other external stakeholders that fall under the Ombudsman's jurisdiction. They also engage with international integrity agencies.

Mō te tūranga - About the role

The Advisor Sector Engagement supports the development and maintenance of trusted, collaborative relationships with public sector agencies, other stakeholders under the Ombudsman's jurisdiction, and international integrity institutions. You will also respond to agency advice requests on the application of the Ombudsmen Act or the official information legislation.

He kōrero mōu – About you

To be successful in this role you will have:

• Understanding of the Ombudsman jurisdiction and role in contemporary society.
• Understanding of current New Zealand public sector practice and the context in which public sector agencies operate.
• Strong written and oral communication skills, and ability to translate complex ideas or jargon into clear messaging tailored to specific audiences.
• Strong relationship and stakeholder management skills.
• A relevant tertiary qualification (or equivalent work experience in a similar position).
• Awareness of democratic and constitutional principles, including Te Tiriti o Waitangi.
• Proven analytical and problem-solving abilities, including intellectual rigour and creativity.
• Proven ability to prioritise and execute work in a pressured environment.
• Proven ability to work collaboratively within teams and across functions.
• Understanding of the Ombudsman's operating legislation or investigation practice would be advantageous.
• Experience or interest in learning and development, facilitation or coaching would be advantageous.

Te painga o te mahi tahi me mātou - Our benefits, what we offer

Becoming part of an exceptional team in a dynamic organisation, where the work is challenging and rewarding. Your development and growth will be nurtured, and your work recognised and valued.

• Genuine career progression opportunities and professional development through training and mentoring by senior members of your team
• Flexible working options
• Competitive remuneration
• Three extra Annual Leave days after 12 months of employment
• Onsite gym and personal trainer, free to all employees
• Three paid office holidays between Christmas and New Year
• Employee Assistance Programme (EAP)

Me pēhea te tono - How to apply

To apply, click on the ‘Apply Now' button where you will need to register through our online career centre, complete our application form and upload your CV and cover letter. For further information about this vacancy please email [email protected].

All applicants will have a legal entitlement to work in New Zealand. Appointees will be subject to a criminal convictions check and may be required to achieve and maintain a NZ Government (NZSIS) security clearance.

As the Ombudsman's role is to provide “fairness for all” New Zealanders, it is important that our staff represent New Zealanders from all walks of life. We value your individuality and how you can contribute to our team. We encourage applicants from all walks of life.

Depending on skills and experience the salary is expected to be between $95,810 and $125,750, with the midpoint being $119,762.

This role is based in Wellington. Please note we are unable to consider 100% remote working for this role.

Applications close 5pm, 21 June 2026